FAQs
Welcome to the POPPY PICKS Help Center
Got questions? We’ve got answers. Below are some of the most common questions our customers ask. If you need more help, feel free to reach out—our friendly support team is always happy to assist.
🛍️ About Our Products
Q: Are your products genuine and high quality?
A: Absolutely. At POPPY PICKS, we only offer authentic, hand-picked products that are tested for quality and functionality. Every item is selected to solve real-life problems and deliver real value.
Q: How do I know your products will work?
A: We focus on problem-solving, practical products that have been vetted through user reviews, internal testing, and supplier verification. If it doesn’t add value, we don’t sell it.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
A: We are currently shipping only in INDIA and not also in all the states of INDIA . If you're unsure about your location, just contact us before ordering.
Q: How long does shipping take?
A: Shipping times vary by location, but most orders are delivered within 7–15 business days. You’ll receive a tracking number as soon as your order ships.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also use our Order Tracking page to stay updated.
💳 Payments & Orders
Q: What payment methods do you accept?
A: currently we are accepting only COD(Cash On Delivery) mostly to increase customers trust on us.
Q: Is my payment information secure?
A: Yes. Our website is protected with SSL encryption, and we use trusted payment gateways to ensure your personal data stays safe and private.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to make changes. Please contact us within 2 hours of placing your order. Once it’s shipped, we can no longer cancel or change it.
📦 Returns & Refunds
Q: What if I receive a damaged or incorrect item?
A: We’re so sorry! Please contact us within 7 days of receiving your order with a photo of the issue, and we’ll make it right— with a replacement.
Q: Do you offer refunds?
A: Yes, we offer hassle-free refunds for eligible orders. Check our Refund Policy for full details, or reach out to our support team to get started.
Q: How do I return an item?
A: Just contact us at [poppypicks52@gmail.com] and we’ll guide you through the simple return process.
🧑💼 Customer Support
Q: How can I contact POPPY PICKS?
A: You can email us anytime at [poppypicks52@gmail.com] or use our Contact Us page. We typically respond within 24 hours on business days.
Q: Do you have a phone number or live chat?
A: At this time, we offer email support to ensure we can keep track of your issue and resolve it properly. We’re working on adding more support channels soon!
Still have questions?
📧 Email us: [poppypicks52@gmail.com]
📍 Or visit our Contact Us page to reach out directly.